ARC Cancer Support Centres
Job Title: ARC Client Services Coordinator, South Circular Road
Reports to: Centre Manager
Job Type: Permanent Full time, In Centre
Located: ARC Cancer Support Centre, 557-559 South Circular Road, Dublin 8. Occasional cover may be required at Eccles St. (D7).
Key Responsibilities and Duties:
To support the Centre Manager and Head of Services in the delivering client services and the smooth running of ARC Centres and remote services
Front of House Support
- Provide a caring, supportive welcome and empathetic experience for clients in all settings (face to face, by telephone, online)
- Provide Support Line and Central Inbox Client Support (attending to client registrations, appointments and support calls)
- Provide cover when necessary in the drop-in centres to attend to the immediate needs of clients and support staff
Support Centre Managers to Coordinate services, volunteers, therapists and rooms
- Work closely with Centre Managers and Head of Services to optimize and maintain both current and new services, courses and programs based on client needs and requests
- Work with the therapists and volunteers in a professional manner, ensuring smooth operation of the day-to-day services
- Co-ordinate Diaries & Client Waiting Lists
- Co-ordinate bookings & ensure all therapy rooms are prepared on time for classes and sessions
- Support with remote group class facilitation
Special Projects
- Support with reporting and Management Information requests
Administration
- Provide administrative back up and support to the Head of Services and Centre Managers
- Carry out ad hoc duties as requested by the Services team
Client database
- Maintain our main client database, entering and amending when necessary all client information (training will be provided)
- Maintain the filing system according to data protection guidelines
- Input client data into the client database and produce reports and documents as required.
External and internal communications:
- Liaise with other Centre coordinators/managers, Services and Fundraising & Communications team members across the organization, as required
- Liaise with Volunteers, Therapists and Clients
- Liaise with external contractors and service providers as requested
Key Skills and Competencies:
- Caring individual with strong empathy and proven ability to support clients and patients
- Excellent communication skills, both written and oral
- Motivated and energetic self-starter who takes initiative
- Ability to multi-task and balance multiple projects
- Willingness to learn and take on new responsibilities
- Excellent attention to detail
- Excellent technical skills in all elements of Microsoft Office, Outlook and an ability to use several different technology platforms
Desirable:
- Experience in a charitable or healthcare organisation is advantageous
- Experience in a client services or customer support role
- 3rd level qualification or transferable experience is an advantage
This job specification is not exhaustive and may change over time as the needs of the organization evolve.
To apply please submit your CV and Cover letter to HRDuo
Start date: ASAP.
