Position:  Outreach and Volunteer Manager 

Organisation: ARC Cancer Support Centres

Salary: The salary for this role is €50,000 depending on experience

Type: Full-time, 3-year, Fixed-Term.

Location: This role will be mainly based in 65 Eccles Street, Dublin 7, with regular visits to all centres and travel required to designated outreach locations and partner/hospital site visits . 

ABOUT ARC CANCER SUPPORT CENTRES
ARC Cancer Support Centres provide psychological, emotional, educational and practical support to people affected by cancer, and those who care for them. Their services are delivered in a warm, welcoming environment and are offered free of charge, ensuring that anyone who needs support can access it.

ABOUT THE ROLE
This is an exciting opportunity to play a central role in ARC’s growth and future impact. As Outreach and Volunteer Manager, you will expand ARC’s presence in communities, build strong partnerships, and develop a supported, motivated volunteer network that enables ARC’s services to thrive.
This is a valued, hands on leadership role for someone who believes in the power of connection, community, and volunteers to create meaningful change. You will be a key driver of outreach and engagement, connecting people, places and programmes to ensure ARC’s services are:
•    Accessible
•    Visible
•    Responsive to community needs
By working closely with ARC Centres and outreach locations, you will help shape how ARC grows sustainably and supports more people affected by cancer.

Roles and Responsibilities

Spoke Development and Outreach Programme

  • Co-lead the development and application of spoke-readiness criteria and referral pathways
  • Identify priority outreach areas using data, equity considerations, and spoke-readiness criteria
  • Build and maintain partnerships with hospitals, community groups and diverse organisations to support hub and spoke activation
  • Plan and deliver a calendar of outreach events in each spoke
  • Coordinate with Centre Managers on required centre and volunteer support to each spoke

Volunteer Programme

  • Work with departments to forecast needs and create role profiles; implement inclusive recruitment to address gaps and diversify the volunteer base
  • Recruit, train and schedule an outreach volunteer team aligned to each spoke’s service profile
  • Lead organisation-wide, DEI-focused volunteer recruitment to achieve growth and diversity targets
  • Review, develop and deliver the volunteer programme, including induction, mentoring, supervision, continuing development and wellbeing supports
  • Plan, deliver and promote recognition and retention events
  • Maintain proactive two-way communication and feedback loops with volunteers and staff, including quarterly updates and forums

Management and Administration

  • Conduct regular support meetings for client-facing volunteers; ensure safeguarding, boundaries, and reflective practice
  • Maintain accurate records (hours, training, roles, demographics) in CRM; report quarterly on KPIs (recruitment growth, diversity, retention, training completion, outreach outputs)
  • Address concerns promptly; implement risk management and volunteer wellbeing supports to mitigate burnout/attrition
  • Lead annual impact review and contribute to hub–spoke evaluation (2029), incorporating stakeholder feedback for continuous improvement

Policy & Training Governance

  • Lead the review and update of the Volunteer Policy to align with Volunteer Ireland standards and inclusive practices
  • Refresh the ARC Volunteer Training Programme to meet role requirements and volunteer readiness and satisfaction.

Qualifications and Experience

  • 3+ years in outreach/community engagement and volunteer/people management (charity/health preferred)
  • Experience working with diverse and vulnerable communities
  • Desirable: Relevant qualification (e.g., Volunteer Management, Community Development)

Essential skills, competencies and/or knowledge

Personal Qualities

  • Empathy and a passion for person-centred support; high integrity and reliability
  • Adaptability and flexibility in fast-changing environments.
  • High level of integrity and reliability.
  • Strong interpersonal skills and cultural sensitivity; commitment to DEI

Leadership & People Management

  • Experience recruiting, onboarding, training and retaining volunteers at scale, across multiple sites (hub & spoke)
  • Conflict-resolution, coaching and team-building skills; ability to lead through influence in a matrix environment

Communication Skills

  • Skilled in stakeholder engagement across hospitals, community organisations, and public audiences; comfortable with presentations and facilitation

Organisational & Project Management Skills

  • Strong planning, time-management abilities, able to maintain accurate records and reports.
  • Able to coordinate multiple programs, events, and volunteer schedules.

Community Outreach & Engagement

  • Experience developing outreach strategies to connect with diverse communities.
  • Ability to build partnerships
  • Understanding of community needs and cultural competency.

Data & Technology Skills

  • Proficient with CRM (Salesforce)
  • Proficient with Microsoft Office (Excel, Outlook, Teams, Word).

About ARC

ARC is a community cancer support centre with three Centres across Dublin. We provide free-of-charge psychological, emotional, practical and educational support to people affected by cancer and those who care for them.

Our Centres offer a warm, welcoming space and a wide range of supports including information services, counselling, complementary therapies, support groups, survivorship programmes, wellness classes and talks.

Why Join ARC?

  • Purpose-driven work with visible impact
  • A key role in shaping ARC’s future growth
  • Supportive, values-led organisation
  • Opportunity to lead, innovate and build communities

Recruitment Process

Application is by email with cover letter and CV outlining how you meet the required experience, qualifications, skills and competencies. E-mail Careers@arccancersupport.ie with Outreach and Volunteer Manager in the subject line.   

Closing date: 5pm, Friday, 24th July 2026

ARC is an equal opportunities employer and welcomes applications from all suitably qualified candidates. Garda Vetting and reference checks will apply.